Need help with a non-urgent medical or admin issue? Contact us online

  • Posted by Tom Finan
  • On 28th November 2020
In December 2020 Your Health Partnership is trialling a new way for patients to submit non urgent medical and administrative issues via a secure online form; answer a few simple questions and submit your request to the practice 24 hours a day, 7 days a week. Requests will be reviewed Monday – Friday between 08:00am […]
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Do you have a Frozen Shoulder?

Do you have a Frozen Shoulder?

  • Posted by yhpadmin
  • On 7th August 2022
Are you interested in participating in a research study in Sandwell Hospital? We are currently recruiting people with recently diagnosed frozen shoulder to see if an injection of a drug called adalimumab can reduce pain and improve function in people with frozen shoulder. Visit our website to find out more here Contact us or Neil […]
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Staying safe in hot weather

Staying safe in hot weather

  • Posted by yhpadmin
  • On 15th July 2022
The West Midlands is now on a Heat-Health Alert Level 4 – Emergency, with hot weather returning this weekend, peaking early next week. Most of us welcome the warmer weather, however when it is too hot for too long there are health risks. Follow these tips to stay safe during the warmer weather: • Drink […]
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Service Update – Wednesday 15th June 2022

Service Update – Wednesday 15th June 2022

  • Posted by Tom Finan
  • On 15th June 2022
We are currently experiencing a high level of sickness in our clinical and non-clinical teams which means that we have fewer appointments to offer and fewer colleagues to answer phones at reception and in our contact centre. We know that people are waiting far longer to access our service than we would like and although […]
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Service update – Thursday 7th April 2022

  • Posted by Tom Finan
  • On 7th April 2022
Good morning, We are currently experiencing a high level of sickness in our clinical and non-clinical teams which means that we have fewer appointments to offer and fewer colleagues to answer phones at reception and in our contact centre. We know that people are waiting far longer to access our service than we would like […]
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COVID-19 Update – Tuesday 22nd February 2022

  • Posted by Tom Finan
  • On 22nd February 2022
Yesterday (Monday 21st February) the Prime Minister announced a series of changes to the way that we will live with COVID-19 in future. Until further guidance is released as to what this means for us and our colleagues in other parts of the NHS, we will continue to operate under the current guidance whilst we […]
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Wednesday 15th December 2021 – Covid-19 Update

  • Posted by Tom Finan
  • On 15th December 2021
On Sunday evening the Prime Minister set out the target that everyone over the age of 18 should be offered their COVID-19 booster by the new year – he termed it the ‘Omicron Emergency Boost’. This challenge has been laid squarely at the feet of the NHS and we, along with colleagues in GP practices, […]
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5:30pm – Our phone lines are back up and running

  • Posted by Tom Finan
  • On 14th December 2021
We are pleased to announce that our phone lines are once again working correctly. The issue was identified as being related to an update that was applied to our system last night. Thank you for your patience and understanding today and we apologise for any inconvenience caused.
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08:30 – We are unable to answer incoming calls

  • Posted by Tom Finan
  • On 14th December 2021
We are aware of an issue this morning with our incoming phone lines; agents in our central contact centre are unable to access their phones in order to answer calls. We are working with our system provider to identify the cause and we hope to be able to rectify it as soon as possible. If […]
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10:45am – No internet access at Lyndon Primary Care Centre

  • Posted by Tom Finan
  • On 18th November 2021
We are pleased to say that our systems are back up and running, and our phone lines are once again available although they are likely to be very busy to start with. The problem was caused by a local link into the network. Thank you for your patience and understanding today and we apologise for […]
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