Our team do a fantastic job responding to the 1000+ requests that we get from our patients every day and we work hard to make sure that people are seen within the appropriate timeframe based on their clinical need.
The Government requires GP Practices to keep their systems open for patients all day.
However, like many GP Practices, we just don’t have enough appointments to see everyone who needs a same-day appointment - this means that if we think you need to see someone on the same day but we don’t have any appointments left, our team will direct you to one of the local Urgent Treatment Centres.
Urgent Treatment Centres are commissioned for people to get help more urgently for non-life-threatening conditions including suspected broken bones, sprains and strains, cuts, bruises, stomach pain, vomiting, skin infections, rashes, and high temperatures.
GP Practices are not designed or commissioned by the NHS as an urgent pathway for patients - that’s why Urgent Treatment Centres exist.
Our local Urgent Treatment Centres include:
Sandwell Urgent Treatment Centre
Address: Hallam St, West Bromwich, B71 4HJ (Sandwell Health Campus, formerly Sandwell Hospital)
Opening Hours: Open 7 days a week, typically from 9:00 AM to 9:00 PM (or check via NHS 111 for exact daily shifts)
Dudley Urgent Care Centre
Address: Russells Hall Hospital, Pensnett Rd, Dudley DY1 2HQ
Opening Hours: Open 24 hours