Appointments
Contact us online
At Your Health Partnership we use an online system, called Anima, where patients can access care by telling us more about the problem they have and how they would like the practice to help. You may have heard of this described as ‘online consultation’.
Submitting an online request is quick to complete and ensures that our clinicians have all the information they need to process your request in a fast and efficient way. For medical problems, we will ask you a series of questions about the problem so that our clinical team can quickly decide the best way to help you. Learn more about Anima here
Phone us
Please rest assured that our telephone lines remain open for any patients who cannot access Anima online. If you contact the practice by telephone, our team will use the Anima tool to capture the same information as if you had gone online. People who cannot contact us online or by telephone may visit the practice reception where a member of our team will gather the same information in person.
You will also be asked some questions about how you would like us to respond to your request, for example if you would like a telephone appointment or face to face appointment; when you are available for an appointment; where you would like that appointment to take place and who with.
All requests from patients, whether they are received online, via phone or face to face, come into a central team to be reviewed. This team is staffed by GPs, General Practice Nurses, Clinical Pharmacists, Physician Associates and administrative staff. All requests, are treated in exactly the same way, assessed by the same team, strictly in order of clinical urgency.
We therefore ask that everyone who is able to contact us online does so in order to make space on the telephone lines and in reception for people who can only use these channels.
Out of hours
If you have an urgent problem when the surgery is closed please ring 111 and your call will be answered by NHS 111, who cover out of hours. Please note that when contacting them, your telephone conversation will be recorded.
If it is a life threatening emergency please ring 999 and your call will be answered by the emergency services.
How to change or cancel your appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment by:
Phoning us: Contact details
Visiting the surgery and speaking with a receptionist: Opening times
Home Visits
Home visits should only be requested for those who are unable to come to the Surgery because of serious illness and infirmity. They should be requested before 11.00am if at all possible.
Chaperones
All patients are entitled to have a chaperone present for any consultation. Please request this at the time of booking or speak to your GP. More information about chaperones here.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App for the following:
check your symptoms and get instant advice
order repeat prescriptions
view your GP medical record
access your Covid vaccination status
and more