Accessibility statement for Your Health Partnership

This website is run by Your Health Partnership. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 400% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We are also making the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Keyboard navigation in Mac OS

For keyboard navigation to work in Mac OS an option has to be turned on:

System Preferences > Keyboard > Shortcuts

In that panel is a check box labelled "Use keyboard navigation to move focus between controls". Check that box and Restart your browser for the change to take effect.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some of our downloadable documents may not fully accessible to screen reader software

  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 7 days.

If you cannot view the map on our ‘contact us’ page, call us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, call or email us to report the issue:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) and the Equality Act 2010. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are based in Northern Ireland, please contact the Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.

Contacting us by phone or visiting us in person

Find out how to contact us

Technical information about this website’s accessibility

Your Health Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

This site may contain older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.2 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Disproportionate burden

Google Maps - There’s a limit to how far you can magnify the embedded Google Map on our ‘contact us’ page. The code for this map is supplied by Google and we are unable to make amendments to it.

How we tested this website

The website was last tested on 16th March 2024.

Site compliance was checked using a combination of manual testing and third party tools, including: