Whiteheath Medical Centre

Tel: 0121 612 2700

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Whiteheath Medical Centre is registered with the CQC as part of Your Health Partnership: Regis Medical Centre

Outlet Supervisor
Cynthia Harris

If you have any questions about the administration and the management of the practice, the Outlet Supervisor will be able to help you. Cynthia is available to discuss any suggestions or complaints you may have.

Your Health Partnership is now operating 7 day extended hours opening for patients to access doctor and nurse appointments. This means that our patients can access a limited number of same-day and pre-bookable telephone and face to face appointments Monday to Sunday.

Please note the opening hours below; The extended hours appointments might not be held at your usual practice.

Sunday morning appointments will consist of a limited number of telephone consultations only.

Our telephone lines are open Monday – Friday 08:00AM – 6:30PM, Saturday 08:30AM – 10:30AM and on a Sunday 09:00AM – 10:00AM

The extended hours appointments will be covered at each of our practices throughout the week; you can still have a late night appointment on any day but you may have to travel to a practice other than your usual one.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Regis Medical Centre 08:00AM – 6:30PM 08:00AM – 8:00PM 08:00AM – 8:00PM 08:00AM – 6:30PM 08:00AM – 8:00PM 08:30AM – 10:30AM Telephone Only
Carters Green Medical Centre 08:00AM – 8:00PM 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM Closed Telephone Only
Oakham Surgery 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 8:00PM 08:00AM – 6:30PM Closed Telephone Only
Whiteheath Medical Centre 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM Closed Telephone Only

Consultations are by appointment and can be booked by telephone or by calling at the surgery. You may choose to book in with a particular doctor but you may have to wait as they may be fully booked.

Urgent appointments can be arranged by phone.

To Book an appointment online or register for this service, please access Online Reception

Telephone Triage

To speak to a doctor or nurse by telephone, contact reception who will advise on appropriate times of availability, which is normally between 11:20 – 12:00 (Whiteheath) and 11:30 – 12:00 (Mace St).

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Interpreting Service

We have access to interpreting services. If you require an interpreter please ask at reception when booking your appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to someone else.

Home Visits

In line with national standards, visits are reserved for housebound and terminally ill patients only. If you feel you need a home visit, please phone 0121 612 2700. A doctor may ring you back to decide whether a visit is necessary or not. Please phone before 10.00am if possible to arrange a home visit. Requests for emergency visits can be made at any time by phoning the surgery. The telephonist will ask you for more information. The on call doctor will then assess the urgency of your problem.

Chaperone Policy

Whiteheath Medical Centre and Mace Street Clinic are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. Any patient can request a chaperone, a trained member of staff, to be present during their consultation. If you feel you would like a Chaperone present at your consultation, please inform your Doctor/Nurse who will be more than happy to arrange this for you.

A doctor or nurse may request a chaperone but will always discuss this with you and you may, of course, refuse. If you would like to see a copy of our chaperone policy or have any questions regarding this, please contact the Outlet Operations Manager.

To register or request your repeat medication online, please access Online Reception

How Do I Obtain A Repeat Prescription?

There are a number of options available to help you to order and manage your repeat medication easily and efficiently.

Repeat Prescriptions Online

You can now access and order your repeat medication online using a secure, password protected system.

Repeat Prescriptions using your local pharmacy

If you use the same pharmacy regularly they may be able to order your medication with us directly. They will collect the prescription from us or we can send it to them electronically (see EPS Service). Some local pharmacies run a delivery service to assistant patients in obtaining their medication.

Repeat Prescriptions using the order form

You may wish to request your repeat prescription by completing the order form on the right-hand side of your prescription, or write a note giving a list of your requirements, including your name, date of birth and your address. You may send your written requests by post or pass them to reception.

PLEASE ALLOW 48 HOURS FOR YOUR PRESCRIPTION TO BE PREPARED BEFORE COLLECTION.

Remember to take weekends and bank holidays into account.

NHS Electronic Prescription Service

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. Click here for more information

Repeat Dispensing Service

Speak to your doctor to see if you qualify for this service. Once the paperwork is signed you can then take it to your local pharmacy of choice and collect your medication every month from them.

Medication Reviews

Patients on repeat medication will be asked to speak to a doctor, physician associate or clinical pharmacist at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

It’s important that if you feel strongly about something that you have the opportunity to have your voice heard.

We welcome any and all comments that you wish to make about our services and there are several ways that you can do this:

It’s important that we know when things aren’t right and if you feel that you need to need to make a more formal complaint then we will support you through our complaints process.

Making your complaint

Complaining on behalf of someone else

Investigating your complaint

If you do not feel that your complaint has been resolved satisfactorily

Independent advice 

Complaints about secondary care