Tuesday 1st September; Covid-19 update

Tuesday 1st September; Covid-19 update

  • Posted by Tom Finan
  • On 1st September 2020

Covid-19 is still circulating within the community and it is important that we all stay safe by continuing to follow the guidance around social distancing, wearing a mask where you need to, regularly washing your hands and self-isolating if you start to experience symptoms; a new persistent cough; a fever (feeling hot and uncomfortable); a loss or change in sense of taste and/or smell.

We know that for some time patients have been asking us to make some changes to the way that we offer appointments at the Practice and, despite the delay and extra complications that the pandemic has brought us, we are excited to be able to announce some pretty significant changes to the appointment system that are live from the start of September, namely the ability to book your appointment up to two weeks in advance. You can read the full article here

To be able to do this, whilst following the local and national guidance to keep you and our team safe, there will still be times when, if you need to be seen face to face,  you will be asked to travel to a building that you might not usually attend.

When you come to a building for an appointment, we would ask you to arrive no more than 5 -10 minutes before your appointment time and to attend alone or with no more than one other person if you need them. To keep you and our colleagues safe, you will be given a surgical face mask at the main entrance. A member of our team will greet you at the door to ask you a couple of screening questions and to take your temperature.

To be clear:

We are open 

Call us or go online

Stay safe

We are open

If you need us then please get in touch:

  • The practice is open Monday – Friday 8:00am – 8:00pm, Saturday 8:30am – 11:30am, Sunday 9:00am – 11:00am

  • Your first point of contact with a clinician will be on the telephone and/or a video consultation if appropriate  – if you need to be seen face to face, then they will arrange for you to be seen at one of our sites.

  • If it is appropriate for you to be seen at home, we will arrange to visit you

  •  All of our buildings are back in use (to booked appointments only) but with reduced opening hours at Mace Street Clinic (Mon – Fri 08:00am – 12:00pm) and Whiteheath Medical Centre (Mon – Fri 1:30pm – 6:30pm) Remember these are only the physical opening hours of these buildings, the Practice is open Monday – Friday 8:00am – 8:00pm, Saturday 8:30am – 11:30am, Sunday 9:00am – 11:00am

  • Prescriptions – we will continue to process prescriptions as quickly as possible but please allow 72 hours (3 days) from the date of ordering before collecting your medication. We would encourage everyone  to have their prescriptions delivered directly to their chosen pharmacy electronically.

  • Ordering prescriptions – There are a few options for you to use. 1) if you’re registered to use online services this is the best way to order your medication at your convenience. If you aren’t currently registered but would like to sign-up, please contact us directly and we can sort it out for you. 2) you can ask your pharmacy to order them for you. 3) You can drop your prescription requests into one of the secure boxes at our practice

  • Sick notes to cover self-isolation – These are known as ‘Isolation notes’. If you need to stay at home because of coronavirus and you need a note for your employer, there is an online service you can use: https://111.nhs.uk/isolation-note

Call us or go online

Please do not visit any of our buildings without a booked appointment:

  • Our telephone lines are open Monday – Friday 8:00am – 8:00pm, Saturday 8:30am – 11:30am, Sunday 9:00am – 11:00am

  • If you aren’t sure if a particular service/clinic is running, then please get in touch

  • Register for online services to book appointments; order your medication; access information from your record; send a direct message to the practice

  • If you aren’t using online services but would like to register, we can do this with you over the phone

  • If you use Facebook, follow our page @YourHealthPartnership – if you have a question you can post it here or send us a direct message

Stay safe

Please continue to follow the advice with regards to social distancing. The NHS is here to support you – if you need urgent medical help then call 111 or 999 in an emergency situation


If you have:

  • A new, persistent cough

  • A fever greater than 37.8C or, if you don’t have a thermometer, you feel hot and uncomfortable

  • A loss or change in your sense of smell or taste

We would ask you to follow the advice and self-isolate at home for 7 days – please do not visit your GP Practice

If you feel WELL you do not need to report this to NHS 111.

If you start to feel UNWELL during your isolation, please go to NHS 111 Online or contact NHS 111 if you aren’t able to access the internet.

If someone you live with starts to display the symptoms then everyone in the house should self-isolate for 14 days.

Thank you

The Partners of Your Health Partnership

Tuesday 1st September 2020