Service update – Thursday 7th April 2022
- Posted by Tom Finan
- On 7th April 2022
We are currently experiencing a high level of sickness in our clinical and non-clinical teams which means that we have fewer appointments to offer and fewer colleagues to answer phones at reception and in our contact centre.
We know that people are waiting far longer to access our service than we would like and although we are doing our best to get cover where we can, our options are limited due to a lack of available clinicians.
Where appropriate, we would ask people to consider making make use of the alternative services that are available to everyone as part of the NHS; these are services that you can access without needing to speak to your GP first:
www.NHS.uk – The NHS website has lots of information about how to manage a wide range of conditions. You can find advice and guidance about alternative services on offer and search for services close to you.
Community pharmacy – for help with a wide range of minor ailments, your community Pharmacist can offer over the counter treatments to help you to manage your symptoms
NHS 111 – fast, easy and free, if you need more urgent advice you can contact NHS 111 online or by calling 111. If they feel you need access to a clinician, they will direct you to the most appropriate service for your needs.
Urgent Treatment Centre – There are two Urgent Treatment Centres operating locally for when you feel something is urgent but not an emergency, these are:
- Sandwell Urgent Treatment Centre, Sandwell Hospital, Lyndon, West Bromwich B71 4HJ
- Dudley Urgent Treatment Centre, Russells Hall Hospital, Pensnett Road, Dudley, DY1 2HQ
Finally, we know that people are frustrated and tempers can fray however we would ask you to please continue to treat our team with the respect that you would ask in return – they are here to help you and are doing their best in extremely difficult circumstances.