Did you know that since April 2015, you don’t have to wait on the phone to speak to your GP surgery? Just like online banking, you can look at your GP records on a computer, a tablet or a smartphone, using a website or an app.

Online services are free to use and are just another way of contacting your surgery. You can still ring them or go to your surgery in person like you do now.

  • Book and cancel appointments with your doctor or nurse online, when it suits you.
  • Order repeat prescriptions online. Some patients have found that they save money and time as they don’t need to make a special trip to their surgery to order repeat prescriptions.
  • Look at part of your GP records online. You can look at your records whenever you want, even from the comfort of your home, and find answers to questions you may have without ringing your doctor.

It is quite simple to start using online services.

First we need you to fill in a short form; sign to confirm that you agree with the information on the form and return it to the reception in your surgery along with two forms of ID -we need make sure you are who you say you are; we will do this in one of two ways:

  1. Photo ID and proof of address, for example, a passport or driving licence and a bank statement or council tax statement.
  2. If you do not have any ID and are well known to your surgery, a member of staff may be able to confirm your identity.

You can download a copy of the form and an information leaflet below or ask at reception next time you are in the surgery.

Just like your bank or the post office when you pick up a parcel, we want to protect your records from people who are not allowed to see them.

For security purposes we need you to visit the surgery so that we can confirm your identity. If you are unable to visit the surgery in person then alternative arrangements can be made by contacting us on the telephone.