Push Doctor service is to end on Friday 2nd April

Push Doctor service is to end on Friday 2nd April

  • Posted by Tom Finan
  • On 23rd March 2021

Since December 2019 we have been working with an organisation called Push Doctor to offer video consultations with NHS registered GPs via an app on a smartphone or tablet device.

Whilst this has been popular with a relatively small number of our patients, our services have changed since the video consultation service was first proposed and launched.

We have been able to recruit more clinicians to increase the number of available appointments; access to better technology driven by the COVID-19 pandemic means that video consultations are now easily available with our own clinicians, and we have changed our appointment model to enable people to once again book appointments in advance – these were all reasons for introducing Push Doctor back in 2019.

Therefore, we have taken the decision to end our collaboration with Push Doctor on Friday 2nd April – patients will not be able to access the service after this time.

We would like to thank Push Doctor for their excellent care and attention during the last 15 months.

People who like the convenience of being able to access a service online at a time to suit them can still do this in 2 ways:

  • If you need help with a non-urgent medical or admin issue, then you can submit this to the practice using a secure online form, 24 hours a day, 7 days a week. Requests will be reviewed Monday – Friday between 08:00am and 6:00pm and assigned to the best person to help you with your query.

    Patients can access this service without needing to register first; no username or password is required as identity is confirmed by automatically checking information from your record using a two-step authentication process – you may have experienced this before when using internet banking.

    Try it out for yourself
  • Register for an online account to book appointments, order items of repeat medication and access information from your record using a unique username and password.  

    You no longer need to contact us directly to register, simply download the NHS app to your smartphone or tablet device and sign-up for an NHS ID.

These are not designed to exclude people who do not go online – the more people we have accessing services in this way means fewer people using our phone lines. This makes it easier for those who, for whatever reason, find it difficult to use the internet and/or prefer to call us; only a limited number of appointments are able to be booked online to keep access as fair as possible.