- Posted by Tom Finan
- On 19th October 2020
Our telephone lines remain a challenge for many people, particularly now that because of the pandemic, visiting our practice is by appointment only.
In an effort to improve the situation we have simplified our telephone menu to 3 options and 2 queues for incoming calls; one for appointments and one for everything else:
Option 1: Cancel an appointment – if you wish to cancel an appointment use this option to leave a short message and we will cancel it for you; if we need to speak to you a member of the team will call you back
Option 2: Book an appointment – use this option to book any type of appointment; same-day team, book in advance, home visits etc. When all of the appointments with our same-day team are gone, you will hear a short message to tell you – you can still hold the line and speak to someone who may be able to offer you an alternative.
Option 3: Anything else – if you are calling us for anything else please use Option 3. This option opens a further sub-menu:
Option 1: Registration queries, questions about online services or to update your contact details – use this option to leave a short message and a member of our team will call you back
Option 2: Anything else – if you are calling us for anything else use this option and wait for your call to be answered.
In addition to updating our menu options we have made extra staff available to answer the phone during busy periods – we will be keeping a close eye on the situation in the coming days and weeks.
We would encourage all patients to register for online services which allows you to book appointments, order repeat medication, access information from your record and send direct messages to the practice; the more people we have registered and using online services means fewer people using our phone lines which in turn makes it easier for those who, for whatever reason, cannot use the internet.
To register, please speak to a member of our team; we can do this with you over the phone and email your log-in details to you directly.