Need help with a non-urgent medical or admin issue? Contact us online
- Posted by Tom Finan
- On 28th November 2020
In December 2020 Your Health Partnership is trialling a new way for patients to submit non urgent medical and administrative issues via a secure online form; answer a few simple questions and submit your request to the practice 24 hours a day, 7 days a week.
Requests will be reviewed Monday – Friday between 08:00am and 6:00pm and assigned to the best person to help you with your query.
Patients can access this service without needing to register first; no username or password is required as identity is confirmed by automatically checking information from your record using a two-step authentication process – you may have experienced this before when using internet banking.
We know how difficult it has been for people to get in touch with us during the Pandemic; demand for appointments is high and and our phone lines are incredibly busy.
This is not designed to exclude people who do not go online – the more people we have accessing services online means fewer people using our phone lines which in turn makes it easier for those who, for whatever reason, find it difficult to use the internet and/or prefer to call us.
If the trial is successful, and we have every reason to believe it will be, we hope to keep the service in place as a permanent option for our patients.
Try it out for yourself and let us know what you think.