Telephone Work; Tuesday 23rd October – UPDATE 2:30PM

  • Posted by Tom Finan
  • On 23rd October 2018
Good afternoon, the telephones have been successfully switched onto the new system. We apologise for any inconvenience caused to you during the time the phones were off today and for the ongoing disruption to our phones during this time; we would like to thank you for your continued patience and we are confident that once the […]
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Telephone work; Tuesday 23rd October

  • Posted by Tom Finan
  • On 23rd October 2018
Good Morning, Today Oakham Surgery will be switching over to the new system and the engineers plan to start this work at 12:00 lunchtime. This means that there will be a period of time that you will be unable to contact us on the phone; whilst we appreciate this may be frustrating it’s important that […]
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Telephone Work; Monday 22nd October – UPDATE 4:30PM

  • Posted by Tom Finan
  • On 22nd October 2018
Good afternoon, The telephones at Regis Medical Centre and Rowley Village Surgery have been successfully switched onto the new system. It has however taken slightly longer than planned and we are therefore receiving a higher than usual volume of calls – it may be taking longer to get through on the phone. We apologise for […]
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Telephone Work; Monday 22nd October

  • Posted by Tom Finan
  • On 22nd October 2018
Good morning, the end is now in sight as this week we will be switching each of our sites over to the new system. Today Regis Medical Centre and Rowley Village Surgery will be switching over and the engineers plan to start this work at 12:00 lunchtime. This means that there will be a period […]
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High Volume of Calls

  • Posted by yhpadmin
  • On 18th October 2018
We are currently experiencing a high volume of calls and will continue to answer as quickly as possible. Thank you for your patience during this busy time.
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Telephone System Issue – Monday 15th October

  • Posted by yhpadmin
  • On 16th October 2018
Unfortunately, we experienced a technical issue with our telephone system yesterday which may have affected some callers. We are pleased to announce that the issue has now been resolved. Thank you for your patience during this time.
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Telephone work; Saturday 6th October

  • Posted by Tom Finan
  • On 5th October 2018
As part of the work that has been taking place at Carters Green Medical Centre this week, engineers will be working on Saturday to install a brand new server. This means that our phones will be out of action during the extended hours clinic on Saturday morning and whilst we undertsand that this may cause […]
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Important closure notice Tuesday 9th October

  • Posted by Tom Finan
  • On 4th October 2018
On the afternoon of Tuesday 9th October, GP practices across Sandwell will be closed for training purposes. It’s really important that we keep our clinical and non-clinical teams up to date with the latest guidance and training so that they can continue to offer the best care to our patients. Therefore all YHP practices will […]
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Telephone work; Week commencing 1st October

  • Posted by Tom Finan
  • On 2nd October 2018
Ok here we go, the first potential piece of disruption… On Tuesday, Wednesday and Thursday evenings this week we have engineers working on-site at Carters Green Medical Centre updating some equipment. This means that should you call us after 6:30PM until we re-open at 8:00AM you may not get the right message advising you what […]
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Reduced appointments at Carters Green Medical Centre today

  • Posted by Tom Finan
  • On 1st October 2018
Good morning, Due to some sickness amongst our clinical team at Carters Green we have fewer GP appointments today than we would usually have available on a Monday. Our workforce planning team are working hard to try and provide some additional cover and we apologise for any inconvenience this may cause; if you are contacting […]
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