COVID-19 Update – Tuesday 22nd February 2022

COVID-19 Update – Tuesday 22nd February 2022

  • Posted by Tom Finan
  • On 22nd February 2022

Yesterday (Monday 21st February) the Prime Minister announced a series of changes to the way that we will live with COVID-19 in future. Until further guidance is released as to what this means for us and our colleagues in other parts of the NHS, we will continue to operate under the current guidance whilst we consider our own recovery plans. This includes the wearing of face masks in healthcare settings; GP practices; Hospitals, community clinics etc.

COVID-19 is still circulating in the community and poses a significant risk to those people who are clinically extremely vulnerable. We would encourage everyone to continue to maintain good infection control behaviour; wear a mask when appropriate; wash your hands regularly; respect those who wish to remain socially distanced, and get your COVID-19 vaccine.

Respect and kindness is key to supporting those around us as we work together on the road to recovery – please  help us to help you.

To be clear:

We are open 

Call us or go online

Stay safe

We are open

If you need us then please get in touch:

  • The practice is currently open Monday – Friday 8:00am – 8:00pm, Saturday 8:30am – 1:00pm, Sunday we are closed in order to open longer on a Saturday.

  • Whiteheath Medical Centre is being utilised as our COVID-19 vaccination site and therefore attendance is by appointment only.

  • Mace Street Clinic is currently closed to general public access due to a high level of staff absence

  • Your first point of contact with a clinician will be on the telephone and/or a video consultation if appropriate  – if you need to be seen face to face, then they will arrange for you to be seen at one of our sites; this may be different to the site you usually attend.

  • If it is appropriate for you to be seen at home, we will arrange to visit you

  • Prescriptions – we will continue to process prescriptions as quickly as possible but please allow 72 hours (3 days) from the date of ordering before collecting your medication. We would encourage everyone  to have their prescriptions delivered directly to their chosen pharmacy electronically.

  • Ordering prescriptions – There are a few options for you to use. 1) if you’re registered to use online services this is the best way to order your medication at your convenience. If you aren’t currently registered but would like to sign-up, please contact us directly and we can sort it out for you. 2) you can ask your pharmacy to order them for you. 3) You can drop your prescription requests into one of the secure boxes at our practice

  • Sick notes to cover self-isolation – These are known as ‘Isolation notes’. If you need to stay at home because of coronavirus and you need a note for your employer, there is an online service you can use:

Call us or go online

We recommend that you avoid visiting our practice sites if you can, however you will not be refused entry. As per guidance for NHS buildings, we continue to screen visitors and you will be required to wear a mask unless otherwise exempt:

  • Our telephone lines are open Monday – Friday 8:00am – 8:00pm, Saturday 08:30am – 11:30am, Sunday CLOSED until further notice

  • If you aren’t sure if a particular service/clinic is running, then please get in touch

  • Register for online services to book appointments; order your medication; access information from your record; send a direct message to the practice- if you aren’t using online services but would like to register, we can do this with you over the phone

  • Submit your request to us via our online form here  simply answer a few short questions and we will get back to you – please do not use this form for urgent or emergency requests

Stay safe

Please continue to follow the advice with regards to social distancing. The NHS is here to support you – if you need urgent medical help then call 111 or 999 in an emergency situation


If you have any coronavirus symptoms:

  • A new, persistent cough

  • A fever greater than 37.8C or, if you don’t have a thermometer, you feel hot and uncomfortable

  • A loss or change in your sense of smell or taste

Get a test and stay at home

Thank you

Your Health Partnership

Tuesday 22nd February 2022