YHP News – Your Health Partnership

Service update – Thursday 7th April 2022

Posted by Tom Finan
On 7th April 2022

Good morning, We are currently experiencing a high level of sickness in our clinical and non-clinical teams which means that we have fewer appointments to offer and fewer colleagues to answer phones at reception and in our contact centre. We know that people are waiting far longer to access our service than we would like […]

Posted by Tom Finan
On 22nd February 2022

Yesterday (Monday 21st February) the Prime Minister announced a series of changes to the way that we will live with COVID-19 in future. Until further guidance is released as to what this means for us and our colleagues in other parts of the NHS, we will continue to operate under the current guidance whilst we […]

Posted by Tom Finan
On 15th December 2021

On Sunday evening the Prime Minister set out the target that everyone over the age of 18 should be offered their COVID-19 booster by the new year – he termed it the ‘Omicron Emergency Boost’. This challenge has been laid squarely at the feet of the NHS and we, along with colleagues in GP practices, […]

Posted by Tom Finan
On 14th December 2021

We are pleased to announce that our phone lines are once again working correctly. The issue was identified as being related to an update that was applied to our system last night. Thank you for your patience and understanding today and we apologise for any inconvenience caused.

Posted by Tom Finan
On 14th December 2021

We are aware of an issue this morning with our incoming phone lines; agents in our central contact centre are unable to access their phones in order to answer calls. We are working with our system provider to identify the cause and we hope to be able to rectify it as soon as possible. If […]

Posted by Tom Finan
On 18th November 2021

We are pleased to say that our systems are back up and running, and our phone lines are once again available although they are likely to be very busy to start with. The problem was caused by a local link into the network. Thank you for your patience and understanding today and we apologise for […]

Posted by Tom Finan
On 18th November 2021

Further to an earlier post, an engineer is now on site and working to resolve the issue as quickly as possible. Thank you for your continued patience. If your call is not urgent you may wish to try again at another time – our phone lines are open Monday – Friday 08;00am – 8:00pm; Saturday […]

Posted by Tom Finan
On 18th November 2021

A technical fault has interrupted internet access at Lyndon Primary Care Centre which has left us without access to our clinical systems at this site, and means that we cannot answer any incoming calls to Your Health Partnership at this time. We will bring you further information as soon as we have it. If your […]

Posted by Tom Finan
On 21st October 2021

Our phone lines are now working correctly and our team are working as quickly as they can to answer your calls. It is unclear exactly what caused the issue but our system providers are continuing their investigation in order to prevent it happening again. Thank you for your patience during the outage and we apologise […]

Posted by Tom Finan
On 21st October 2021

We are aware of an issue this morning with our incoming phone lines; patients are able to call us but these calls are not being presented to our agents to be answered. We are working with our system provider to identify the cause and we hope to be able to rectify it as soon as […]

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Service update – Thursday 7th April 2022

COVID-19 Update – Tuesday 22nd February 2022

Wednesday 15th December 2021 – Covid-19 Update

5:30pm – Our phone lines are back up and running

08:30 – We are unable to answer incoming calls

10:45am – No internet access at Lyndon Primary Care Centre

09:15am – No internet access at Lyndon Primary Care Centre

08:00am – No internet access at Lyndon Primary Care Centre

12:30pm – Our phone lines are back up and running

10:30am – Incoming phone lines are down