Service update – Thursday 7th April 2022

  • Posted by Tom Finan
  • On 7th April 2022
Good morning, We are currently experiencing a high level of sickness in our clinical and non-clinical teams which means that we have fewer appointments to offer and fewer colleagues to answer phones at reception and in our contact centre. We know that people are waiting far longer to access our service than we would like […]
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COVID-19 Update – Tuesday 22nd February 2022

  • Posted by Tom Finan
  • On 22nd February 2022
Yesterday (Monday 21st February) the Prime Minister announced a series of changes to the way that we will live with COVID-19 in future. Until further guidance is released as to what this means for us and our colleagues in other parts of the NHS, we will continue to operate under the current guidance whilst we […]
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Wednesday 15th December 2021 – Covid-19 Update

  • Posted by Tom Finan
  • On 15th December 2021
On Sunday evening the Prime Minister set out the target that everyone over the age of 18 should be offered their COVID-19 booster by the new year – he termed it the ‘Omicron Emergency Boost’. This challenge has been laid squarely at the feet of the NHS and we, along with colleagues in GP practices, […]
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5:30pm – Our phone lines are back up and running

  • Posted by Tom Finan
  • On 14th December 2021
We are pleased to announce that our phone lines are once again working correctly. The issue was identified as being related to an update that was applied to our system last night. Thank you for your patience and understanding today and we apologise for any inconvenience caused.
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08:30 – We are unable to answer incoming calls

  • Posted by Tom Finan
  • On 14th December 2021
We are aware of an issue this morning with our incoming phone lines; agents in our central contact centre are unable to access their phones in order to answer calls. We are working with our system provider to identify the cause and we hope to be able to rectify it as soon as possible. If […]
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10:45am – No internet access at Lyndon Primary Care Centre

  • Posted by Tom Finan
  • On 18th November 2021
We are pleased to say that our systems are back up and running, and our phone lines are once again available although they are likely to be very busy to start with. The problem was caused by a local link into the network. Thank you for your patience and understanding today and we apologise for […]
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09:15am – No internet access at Lyndon Primary Care Centre

  • Posted by Tom Finan
  • On 18th November 2021
Further to an earlier post, an engineer is now on site and working to resolve the issue as quickly as possible. Thank you for your continued patience. If your call is not urgent you may wish to try again at another time – our phone lines are open Monday – Friday 08;00am – 8:00pm; Saturday […]
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08:00am – No internet access at Lyndon Primary Care Centre

  • Posted by Tom Finan
  • On 18th November 2021
A technical fault has interrupted internet access at Lyndon Primary Care Centre which has left us without access to our clinical systems at this site, and means that we cannot answer any incoming calls to Your Health Partnership at this time. We will bring you further information as soon as we have it. If your […]
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12:30pm – Our phone lines are back up and running

  • Posted by Tom Finan
  • On 21st October 2021
Our phone lines are now working correctly and our team are working as quickly as they can to answer your calls. It is unclear exactly what caused the issue but our system providers are continuing their investigation in order to prevent it happening again. Thank you for your patience during the outage and we apologise […]
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10:30am – Incoming phone lines are down

  • Posted by Tom Finan
  • On 21st October 2021
We are aware of an issue this morning with our incoming phone lines; patients are able to call us but these calls are not being presented to our agents to be answered. We are working with our system provider to identify the cause and we hope to be able to rectify it as soon as […]
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