All patient-facing care will now take place at Regis Medical Centre and Carters Green Medical Centre

All patient-facing care will now take place at Regis Medical Centre and Carters Green Medical Centre

  • Posted by Tom Finan
  • On 18th March 2020

In order for YHP to continue to offer a safe level of service to our patients we need to make further changes to the way that we are currently working  – you may already be aware that we have taken the decision to close two of our sites, Mace Street Clinic and Whiteheath Medical Centre.

From Thursday 19th March 2020 we will be providing all patient facing care from two of our sites – Regis Medical Centre in Rowley Regis and Carters Green Medical Centre in West Bromwich. This means that Oakham Surgery will also be closed until further notice.

This decision has not been taken lightly but we are confident that it will help us to maintain a clinical service in the long-term. It also means that our colleagues who have pre-existing medical conditions, can provide telephone care and advice from a central location away from the general public to minimise the risk to their health. 

  1. Mace Street Clinic, Whiteheath Medical Centre and Oakham Surgery will remain closed until further notice – you can still access Tividale Pharmacy by using the side entrance at Oakham Surgery.

  2. In line with national guidelines we ask that all patients who need help from the practice contact us on the telephone number they would usually call in the first instance

  3. All appointments will start as a telephone consultation. If you need to be seen, the clinician will arrange for you to have a face to face appointment at either Regis or Carters Green Medical Centre

  4. Prescriptions – we will continue to process prescriptions as quickly as possible but to manage the increased demand, please allow 72 hours from the date of ordering before collecting your medication. We would encourage all patients to have their prescriptions delivered directly to their chosen pharmacy electronically – you will only be able to collect paper prescriptions from Regis or Carters Green Medical Centre. Your pharmacy should be able to set this up for you.

  5. Ordering prescriptions – There are a few options for you to use. 1) if you’re registered to use online services this is the best way to order your medication at your convenience; ideal if you’re already having to self isolate. If you aren’t currently registered but would like to sign-up, please contact us directly and we can sort it out for you. 2) you can ask your pharmacy to order them for you. 3) You can drop your prescription requests into one of the secure boxes at our practices, including the closed sites

  6. Blood forms, letters and fit notes (Med3) – these will be posted out to reduce the number of people having to travel

  7. Sick notes to cover self-isolation – These are known as ‘Isolation notes’. If you need to stay at home because of coronavirus and you need a note for your employer, there is an online service you can use:

Finally, we would like to thank you for your patience and understanding during this difficult time.


If you have:

  • A new, persistent cough
  • A fever greater than 37.8C or, if you don’t have a thermometer, you feel hot and uncomfortable

We would ask you to follow the advice and self-isolate at home for 7 days – please do not visit your GP Practice

If you feel WELL you do not need to report this to NHS 111.

If you start to feel UNWELL during your isolation, please go to NHS 111 Online or contact NHS 111 if you aren’t able to access the internet.  

If someone you live with starts to display the symptoms then everyone in the house should self-isolate for 14 days.

Thank you

The Partners of Your Health Partnership

Wednesday 18th March 2020