- Posted by yhpadmin
- On 11th August 2017
We are making some changes to the way that we book GP appointments at the practice and hopefully you will have received a letter detailing the changes.
You will be aware that currently we offer telephone appointments as the first point of access.
Feedback from our patients and colleagues tells us that this system, in its current form, is not working; patients tell us that they often have been waiting a long time for the doctor to call them on the telephone without a clear idea of when the call might be and they feel that the continuity of being able to see the same doctor has reduced.
The workload of our clinical team and the demands on doctors’ time has become unsustainable; you regularly tell us that they are a fantastic team (we agree!) but they are now struggling to meet the increasing demand.
We want to work with you and our other patients to improve our service for everyone.