Regis Medical Centre has a new service that will help you to get the appointment you need, when you need it.
If you want advice about a health problem, you can now have an appointment by telephone and speak directly to your Doctor by phone on the day that you call. You can use the telephone appointment service for urgent and non-urgent health problems.
How does it work?
- Call us on the Regis Medical Centre telephone number and ask to make an appointment with the doctor.
- The telephonist will ask you for your name and your telephone number.
- The telephonist will ask you to say generally what your health problem is. You don’t have to tell the telephonist if you don’t want to but if you can, it helps the doctor to decide whom to prioritise for a call back based on clinical need. If you need to speak to a doctor urgently, because it is an emergency, tell the telephonist straightaway.
- If you want to talk to a specific doctor, tell the telephonist. Wherever possible they will try to arrange it.
- The doctor will then call you back as soon as they can. If you want us to call you between certain time then tell us and where possible we will arrange that. You can then talk to the doctor about your health problem in the same way you do if you come into the surgery for your appointment.
- If your doctor thinks you need to come into the surgery to be seen or if you would still like to come in, he or she will make an appointment for you.
Doctor First FAQ’s
- Why is the surgery offering telephone appointments?
You have told us that sometimes you find it frustrating and difficult to get the appointment you need, when you need it. By offering telephone appointments and giving advice this way we can make sure that everyone is able to speak to or see their doctor on the day that they call or on the day that they choose.
Many people don’t need to come into the surgery to be seen at all; their problem can be dealt with by telephone. This gives your doctor more time to see those people that need appointments in the surgery. As your doctor is the one making the appointments he or she can judge how much time you might need and give you a long or short appointment. This helps appointments to run on time and means you’re more likely to be seen on time. We also know that when people make an appointment close to the date they call, they are more likely to keep the appointment.
- What do I do if I need an emergency appointment?
Telephone Regis Medical Centre and tell the telephonist that your health problem is urgent. The doctor will then make sure he/she calls you back as soon as they can.
- Can I still telephone to make an appointment for a home visit?
When you speak to the doctor ask for a home visit. If you doctor thinks you need to be seen at home, he or she will arrange this when you speak to them.
- Are telephone appointments safe?
During your call with the doctor he or she will ask questions to help them make a decision about whether you need to be seen in person or not. For example, if you doctor needs to look at something or examine you, you will be asked to come into the surgery for the appointment. If your doctor thinks you need to be seen he or she will always ask you to come into the surgery.
- What happens if I have trouble using the telephone?
We would ask that you give your permission for another family member to call on your behalf. Alternative arrangements will be made for those patients who we are aware have diagnosed hearing problems.
- Will I be seen quicker if I come into the surgery?
Unless your problem is an emergency you won’t be seen more quickly if you come into the surgery to make an appointment. You may have to wait at the surgery so if you can telephone for an appointment it’s usually more convenient for you.
- Can I still book an appointment for next week or next month?
It should no longer be necessary to book appointments in advance; however, if it is deemed necessary and your problem cannot be sorted out on the same day, the doctor will try to accommodate your request.
- I’m not comfortable telling the receptionist what is wrong, do I have to?
Knowing what your health problem is generally helps the staff at the surgery to make sure those people with more urgent problems are seen quickly. However, you don’t have to tell telephonist what is wrong. If you’re not comfortable talking about your health problem, simply say.
Please make an appointment by telephoning on 0121 559 3957.
To Book an appointment online click here
In line with national standards, visits are reserved for housebound and terminally ill patients only. A doctor will ring you back to decide whether a visit is necessary or not. Please phone before 10.00am if possible to arrange a home visit. Requests for emergency visits can be made at any time by phoning the surgery. The telephonist will ask you for more information. The duty doctor will then assess the urgency of your problem.
In response to our patient survey we have extended the normal surgery opening times for patients to make a routine appointment with a doctor. These are useful for patients who have difficulty in coming during our normal working day because of work or other commitments. We offer one late evening surgery, an early morning surgery and a Saturday morning surgery each week. This service is not for urgent cases.
Cancelling Appointments / Telephone Consultations
It is extremely important that you inform us if you need to cancel an appointment / telephone consultation. Every appointment is valuable to us and other patients. You can cancel your appointment / call back by calling 0121 559 3957 or, if registered, by cancelling online.
Regis Medical Centre is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. Any patient can request a chaperone, a trained member of staff, to be present during their consultation. If you feel you would like a Chaperone present at your consultation, please inform your Doctor/Nurse who will be more than happy to arrange this for you.
A doctor or nurse may request a chaperone but will always discuss this with you and you may, of course, refuse. If you would like to see a copy of our chaperone policy or have any questions regarding this, please contact the Outlet Operations Manager.