Oakham Surgery

Tel: 01384 458 968

Your Health Partnership is now operating 7 day extended hours opening for patients to access doctor and nurse appointments. This means that our patients can access a limited number of same-day and pre-bookable telephone and face to face appointments Monday to Sunday.

NB – if you are a patient at Regis Medical Centre or Oakham Surgery (using the Dr First system) the face to face appointments will be booked via a GP

Please note the opening hours below; The extended hours appointments might not be held at your usual practice.

Sunday morning appointments will consist of a limited number of pre-bookable telephone consultations only.

Our telephone lines are open Monday – Friday 08:00AM – 08:00PM and on a Saturday 08:30AM – 10:30AM.

The extended hours appointments will be covered at each of our practices throughout the week; you can still have a late night appointment on any day but you may have to travel to a practice other than your usual one.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Regis Medical Centre 08:00AM – 6:30PM 08:00AM – 8:00PM 08:00AM – 8:00PM 08:00AM – 6:30PM 08:00AM – 8:00PM 08:30AM – 10:30AM Closed
Carters Green Medical Centre 08:00AM – 8:00PM 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM Closed Closed
Oakham Surgery 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 8:00PM 08:00AM – 6:30PM Closed Closed
Whiteheath Medical Centre 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM Closed Closed

Telephone Appointment Service

Oakham Surgery has a new service that will help you to get the appointment you need, when you need it.

If you want advice about a health problem, you can now have an appointment by telephone and speak directly to your Doctor by phone on the day that you call. You can use the telephone appointment service for urgent and non-urgent health problems.

This is how it works:

  1. Call us on 01384 458968 and ask to make an appointment with the Doctor. (A number of call back appointments will also be available to pre-book online via Patient Access).
  2. The telephonist will ask you for your name and your telephone number. If booking online, please include the best contact number for the Doctor to call you back on.
  3. The telephonist will ask you to say generally what your health problem is. You don’t have to tell the telephonist if you don’t want to, but if you can, it helps the Doctor decide whom to prioritise for a call back based on clinical need. If you need to speak to a doctor urgently, because it’s an emergency, tell the telephonist straightaway.
  4. If you want to talk to a specific doctor, tell the telephonist. Wherever possible they will try to arrange it. *See list of doctors’ usual availability below.
  5. The Doctor will then call you back as soon as they can. If you want us to call you between certain times then tell us and, where possible, we will arrange that. You can then talk to the Doctor about your health problem in the same way you do if you come to the surgery for your appointment.
  6. If your doctor thinks you need to come into the surgery to be seen, or if you would still like to come in, he or she will make an appointment for you.

*Doctors’ Usual Availability

Please note, we cannot guarantee your choice of GP will always be available on their working days. This could be due to annual leave or other practice commitments etc. This list will be updated should any change of working days occur.

Dr Sykes – Monday AM and Friday AM
Dr Nagra – Monday AM, Tuesday, Thursday and Friday
Dr Sibal – Monday, Wednesday, Thursday and Friday
Dr Wright – Monday, Tuesday, Wednesday, Friday
Dr Tariq – Monday, Tuesday, Friday

Home Visits

In line with national standards, visits are reserved for housebound and terminally ill patients only. If you feel you need a home visit, please phone 01384 458 968. A doctor may ring you back to decide whether a visit is necessary or not. Please phone before 10.00am if possible to arrange a home visit. Requests for emergency visits can be made at any time by phoning the surgery. The telephonist will ask you for more information. The on call doctor will then assess the urgency of your problem.

Extended Hours

The Surgery extends its opening hours on alternate Tuesdays and Thursdays from 6:30pm – 8:00pm with two clinicians available. We are also open every third Saturday morning from 8:30 – 11:00.

How Do I Obtain A Repeat Prescription?

There are a number of options available to help you to order and manage your repeat medication easily and efficiently.

Repeat Prescriptions Online

You can now access and order your repeat medication online using a secure, password protected system.

Repeat Prescriptions using your local pharmacy

If you use the same pharmacy regularly they may be able to order your medication with us directly. Thry will collect the prescription from us or we can send it to them electronically (see EPS Service). Some local pharmacies run a delivery service to assistant patients in obtaining their medication.

Repeat Prescriptions using the order form

You may wish to request your repeat prescription by completing the order form on the right-hand side of your prescription, or write a note giving a list of your requirements, including your name, date of birth and your address. You may send your written requests by post or place them in the prescription box at Whiteheath Medical Centre or Mace Street Clinic.

PLEASE ALLOW 48 HOURS FOR YOUR PRESCRIPTION TO BE PREPARED BEFORE COLLECTION.

Remember to take weekends and bank holidays into account.

NHS Electronic Prescription Service

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. Click here for more information

Repeat Dispensing Service

Speak to your doctor to see if you qualify for this service. Once the paperwork is signed you can then take it to your local pharmacy of choice and collect your medication every month from them.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Oakham Surgery was formed when two small practices joined each other in 1964. We currently have six partners and provide healthcare for more than 11,500 patients. In April 2014, the partners of Oakham Surgery merged with Your Health Partnership (YHP).

Your Health Partnership is a GP led partnership based in Sandwell comprising Regis Medical Centre, Carters Green Medical Centre, Oakham Surgery and Whiteheath Medical Centre.

YHP represents a new and innovative model for organising and providing General Practice in a modern and evolving healthcare system. It is a move away from the traditional small business approach and has facilitated the creation of a larger organisation, making better use of available skills and resources. It has enabled the expansion of the range of primary and secondary care services available to our patients and has improved the quality of the care provided.

Oakham Surgery is a GP training practice, which means we help to train qualified doctors to become General Practitioners.

Disabled Access

We have a ramp designed for wheelchairs and pushchairs leading up to the main surgery entrance. The entrance door has a disabled access button. We also have disabled toilet facilities.

Interpreting Services

Deaf sign and language interpreters are available but need to be booked in advance. Please ask at reception.