Tel: 01384 354 653
If you have any questions about the administration and the management of the practice, the Outlet Supervisor will be able to help you. Cynthia is available to discuss any suggestions or complaints you may have.
Your Health Partnership is now operating 7 day extended hours opening for patients to access doctor and nurse appointments. This means that our patients can access a limited number of same-day and pre-bookable telephone and face to face appointments Monday to Sunday.
Please note the opening hours below; The extended hours appointments might not be held at your usual practice.
Sunday morning appointments will consist of a limited number of pre-bookable telephone consultations only.
Our telephone lines are open Monday – Friday 08:00AM – 08:00PM and on a Saturday 08:30AM – 10:30AM.
The extended hours appointments will be covered at each of our practices throughout the week; you can still have a late night appointment on any day but you may have to travel to a practice other than your usual one.
|Regis Medical Centre||08:00AM – 6:30PM||08:00AM – 8:00PM||08:00AM – 8:00PM||08:00AM – 6:30PM||08:00AM – 8:00PM||08:30AM – 10:30AM||Closed|
|Carters Green Medical Centre||08:00AM – 8:00PM||08:00AM – 6:30PM||08:00AM – 6:30PM||08:00AM – 6:30PM||08:00AM – 6:30PM||Closed||Closed|
|Oakham Surgery||08:00AM – 6:30PM||08:00AM – 6:30PM||08:00AM – 6:30PM||08:00AM – 8:00PM||08:00AM – 6:30PM||Closed||Closed|
|Whiteheath Medical Centre||08:00AM – 6:30PM||08:00AM – 6:30PM||08:00AM – 6:30PM||08:00AM – 6:30PM||08:00AM – 6:30PM||Closed||Closed|
Due to circumstances beyond our control, Mace Street Clinic is unable to open later than 6:30 PM. Therefore all of Mace Street Clinic extended hours appointments will be offered at alternative sites.
Consultations are by appointment and can be booked by telephone or by calling at the surgery. You may choose to book in with a particular doctor but you may have to wait as they may be fully booked.
Urgent appointments can be arranged by phone.
To speak to a doctor or nurse by telephone, contact reception who will advise on appropriate times of availability, which is normally between 11:20 – 12:00 (Whiteheath) and 11:30 – 12:00 (Mace St).
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
We have access to interpreting services. If you require an interpreter please ask at reception when booking your appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to someone else.
In line with national standards, visits are reserved for housebound and terminally ill patients only. If you feel you need a home visit, please phone 0121 612 2700. A doctor may ring you back to decide whether a visit is necessary or not. Please phone before 10.00am if possible to arrange a home visit. Requests for emergency visits can be made at any time by phoning the surgery. The telephonist will ask you for more information. The on call doctor will then assess the urgency of your problem.
Whiteheath Medical Centre and Mace Street Clinic are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. Any patient can request a chaperone, a trained member of staff, to be present during their consultation. If you feel you would like a Chaperone present at your consultation, please inform your Doctor/Nurse who will be more than happy to arrange this for you.
A doctor or nurse may request a chaperone but will always discuss this with you and you may, of course, refuse. If you would like to see a copy of our chaperone policy or have any questions regarding this, please contact the Outlet Operations Manager.
How Do I Obtain A Repeat Prescription?
There are a number of options available to help you to order and manage your repeat medication easily and efficiently.
Repeat Prescriptions Online
You can now access and order your repeat medication online using a secure, password protected system.
Repeat Prescriptions using your local pharmacy
If you use the same pharmacy regularly they may be able to order your medication with us directly. Thry will collect the prescription from us or we can send it to them electronically (see EPS Service). Some local pharmacies run a delivery service to assistant patients in obtaining their medication.
Repeat Prescriptions using the order form
You may wish to request your repeat prescription by completing the order form on the right-hand side of your prescription, or write a note giving a list of your requirements, including your name, date of birth and your address. You may send your written requests by post or place them in the prescription box at Whiteheath Medical Centre or Mace Street Clinic.
PLEASE ALLOW 48 HOURS FOR YOUR PRESCRIPTION TO BE PREPARED BEFORE COLLECTION.
Remember to take weekends and bank holidays into account. Prescriptions will be ready at the following times:
- Mace Street Clinic – after 15:30 (12:30 to 13:00 Thursday)
NHS Electronic Prescription Service
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. Click here for more information
Repeat Dispensing Service
Speak to your doctor to see if you qualify for this service. Once the paperwork is signed you can then take it to your local pharmacy of choice and collect your medication every month from them.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
In April 2015, the partners of Whiteheath Medical Centre and Mace Street Clinic merged with Your Health Partnership (YHP) which includes Regis Medical Centre, Rowley Village Surgery, Carters Green Medical Centre and Oakham Surgery. YHP is part of Sandwell and West Birmingham CCG.
YHP represents a new and innovative model for organising and providing General Practice in a modern and evolving healthcare system. It is a move away from the traditional small business approach and has facilitated the creation of a larger organisation, making better use of available skills and resources. It has enabled the expansion of the range of primary and secondary care services available to our patients and has improved the quality of the care provided.