Carters Green Medical Centre

Tel: 0121 553 0385

Your Health Partnership is now operating 7 day extended hours opening for patients to access doctor and nurse appointments. This means that our patients can access a limited number of same-day and pre-bookable telephone and face to face appointments Monday to Sunday.

NB – if you are a patient at Regis Medical Centre or Oakham Surgery (using the Dr First system) the face to face appointments will be booked via a GP

Please note the opening hours below; The extended hours appointments might not be held at your usual practice.

Sunday morning appointments will consist of a limited number of pre-bookable telephone consultations only.

Our telephone lines are open Monday – Friday 08:00AM – 08:00PM and on a Saturday 08:30AM – 10:30AM.

The extended hours appointments will be covered at each of our practices throughout the week; you can still have a late night appointment on any day but you may have to travel to a practice other than your usual one.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Regis Medical Centre 08:00AM – 6:30PM 08:00AM – 8:00PM 08:00AM – 8:00PM 08:00AM – 6:30PM 08:00AM – 8:00PM 08:30AM – 10:30AM Closed
Carters Green Medical Centre 08:00AM – 8:00PM 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM Closed Closed
Oakham Surgery 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 8:00PM 08:00AM – 6:30PM Closed Closed
Whiteheath Medical Centre 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM 08:00AM – 6:30PM Closed Closed

Please make an appointment by telephoning on 0121 553 0385. If you have registered for Patient Access, you can also book appointments online.

To Book an appointment online click here

We have an automated telephone system. Please listen and follow the instructions on the automated message.

Telephone lines are quieter usually after 10:30am

We constantly monitor the demand for appointments and do our best to match that demand with appointments. We are aware that patients have difficulty in getting through on the telephone at peak times. We are also aware that many patients would like to book more routine appointments in advance and with a doctor of their choice. In response to this, we have introduced some changes to the current system to try and improve your access to our services. We acknowledge that at certain times our appointment system comes under stress and that at times patients have difficulty booking appointments of their choice – we aim to minimise these occasions.

Home Visits

In line with national standards, visits are reserved for housebound and terminally ill patients only. A doctor will ring you back to decide whether a visit is necessary or not. Please phone before 10.00am if possible to arrange a home visit. Requests for emergency visits can be made at any time by phoning the surgery. The telephonist will ask you for more information. The duty doctor will then assess the urgency of your problem.

Extended Hours

In response to our patient survey we have extended the normal surgery opening times for patients to make a routine appointment with a doctor. These are useful for patients who have difficulty in coming during our normal working day because of work or other commitments. We offer one late evening surgery and an early morning surgery each week. This service is not for urgent cases.

Cancelling Appointments / Telephone Consultations

It is extremely important that you inform us if you need to cancel an appointment / telephone consultation. Every appointment is valuable to us and other patients. You can cancel your appointment / call back by calling 0121 553 0385 or, if registered, by cancelling online.

Chaperone Policy

Carters Green Medical Centre is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. Any patient can request a chaperone, a trained member of staff, to be present during their consultation. If you feel you would like a Chaperone present at your consultation, please inform your Doctor/Nurse who will be more than happy to arrange this for you.

A doctor or nurse may request a chaperone but will always discuss this with you and you may, of course, refuse. If you would like to see a copy of our chaperone policy or have any questions regarding this, please contact the Outlet Operations Manager.

How Do I Obtain A Repeat Prescription?

There are a number of options available to help you to order and manage your repeat medication easily and efficiently.

Repeat Prescriptions Online

You can now access and order your repeat medication online using a secure, password protected system.

Repeat Prescriptions using your local pharmacy

If you use the same pharmacy regularly they may be able to order your medication with us directly. Thry will collect the prescription from us or we can send it to them electronically (see EPS Service). Some local pharmacies run a delivery service to assistant patients in obtaining their medication.

Repeat Prescriptions using the order form

You may wish to request your repeat prescription by completing the order form on the right-hand side of your prescription, or write a note giving a list of your requirements, including your name, date of birth and your address. You may send your written requests by post or place them in the prescription box at Whiteheath Medical Centre or Mace Street Clinic.

PLEASE ALLOW 48 HOURS FOR YOUR PRESCRIPTION TO BE PREPARED BEFORE COLLECTION.

Remember to take weekends and bank holidays into account.

NHS Electronic Prescription Service

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. Click here for more information

Repeat Dispensing Service

Speak to your doctor to see if you qualify for this service. Once the paperwork is signed you can then take it to your local pharmacy of choice and collect your medication every month from them.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Carters Green Medical Centre was established well before the start of the NHS. Our doctors, nurses and all our other staff are dedicated to offering a professional service.

In 2011 Carters Green Medical Centre merged with Regis Medical Centre to form Your Health Partnership (YHP).

Your Health Partnership is a GP led partnership based in Sandwell comprising Regis Medical Centre, Carters Green Medical Centre, Oakham Surgery and Whiteheath Medical Centre.

YHP represents a new and innovative model for organising and providing General Practice in a modern and evolving healthcare system. It is a move away from the traditional small business approach and has facilitated the creation of a larger organisation, making better use of available skills and resources. It has enabled the expansion of the range of primary and secondary care services available to our patients and has improved the quality of the care provided.

Carters Green Medical Centre is a GP training practice, which means we help to train qualified doctors to become General Practitioners.

Disabled Access

We have a ramp designed for wheelchairs and pushchairs leading up to the main surgery entrance. We also have disabled toilet facilities.

Interpreting Services

Deaf sign and language interpreters are available but need to be booked in advance. Please ask at reception.